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Terms and Conditions and Customer Information

Terms and Conditions - Customer Information

I. Terms and Conditions

§ 1 Basic Provisions

  1. The following terms and conditions apply to contracts that you conclude with us as the provider (Offgridtec AG) via the website www.offgridtec.com. Unless otherwise agreed, we object to the inclusion of any of your own terms and conditions that may be used.
  2. A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that cannot be primarily attributed to either their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a legally capable partnership that acts in the exercise of their self-employed professional or commercial activity when concluding a legal transaction.

§ 2 Accessibility

  1. Pursuant to § 14 paragraph 1 no. 2 in connection with Annex 3 no. 1 BFSG, we inform you about how our website or our service in electronic commerce complies with the accessibility requirements of the relevant regulation (BFSGV). This information is accessible via a separate, appropriately labeled button (e.g., "Accessibility Statement" or similar designation) on our website and includes in particular the following points:
    • A description of the applicable accessibility requirements;
    • A general description of the service in an accessible format;
    • Descriptions and explanations necessary for understanding the provision of the service;
    • A description of how the service meets the relevant accessibility requirements.
  2. The contact details of the responsible market surveillance authority are as follows:
    Market Surveillance Office of the States for Accessibility of Products and Services - Public Institution (MLBF AöR)
    Carl-Miller-Str. 6
    39112 Magdeburg
    Telephone: +49 391 567 6970
    Email: kontakt@mlbf-barrierefrei.de
  3. We may use Artificial Intelligence (AI) and special tools to implement accessibility requirements on our website. This is intended to take into account a variety of possible disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments. You can find more details under the separate, appropriately labeled button mentioned in paragraph 1 on our website.
  4. Our website or our service in electronic commerce is accessible if it can be found, accessed, and used by people with disabilities in the customary manner, without particular difficulty, and generally without third-party assistance.
  5. Measures to implement accessibility requirements include, for example, clearly recognizable font sizes and sufficient color contrasts, navigability by mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (insofar as videos are embedded on the website), easily readable and understandable language, compatibility with all common screen readers (screen reading aids), and adjustable display options for different end devices (smartphones, tablets, desktop computers, etc.).

§ 3 Conclusion of Contract

  1. The subject matter of the contract is the sale of goods and/or the provision of installation services. We sell the goods partly or exclusively as a commission agent in our own name on behalf of a third party as the owner of the goods. Notwithstanding this, we are the contracting partner with all rights and obligations.
  2. By placing a product on our website, we submit to you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.
  3. The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After clicking the "checkout" or "proceed to order" button (or similar designation) and entering your personal data as well as payment and shipping information, you will be shown the order details as an order summary. If you use an instant payment system as your payment method (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment system provider. If you are redirected to the respective instant payment system, you make the corresponding selection or enter your data there. Finally, the order details will be displayed to you as an order summary on the website of the instant payment system provider or after you are redirected back to our online shop. Before sending your order, you have the opportunity to review the information in the order summary, make changes (including via the "back" function of your internet browser), or cancel the order. By submitting your order via the corresponding button ("place order with charge," "buy" / "buy now," "place order to pay," "pay" / "pay now," or similar designation), you declare your legally binding acceptance of the offer, which concludes the contract.
  4. Your requests for the preparation of a quotation are non-binding for you. We will submit a binding offer to you in text form (e.g., by email), which you can accept within 5 days (unless a different period is specified in the respective offer).
  5. Order processing and transmission of all information required in connection with contract conclusion takes place by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically guaranteed, and in particular that it is not prevented by SPAM filters.

§ 4 Performance of Installation Services

  1. Insofar as installation services are the subject matter of the contract, we owe the installation work resulting from the service description. We provide these either personally or through third parties, to the best of our knowledge and belief.
  2. Service is provided at the agreed times.
  3. You are obligated to cooperate. In particular, at the time of providing the installation services, you must ensure that the premises are in a walkable and reasonably hazard-free condition. Furthermore, you are obligated to provide us with electrical energy and, if necessary, water as required. We are entitled to terminate the contract portion relating to the provision of installation services pursuant to § 643 BGB if you fail to fulfill your cooperation obligations. To do this, we will give you a reasonable period during which you can make up the required cooperation services.
  4. If you exercise your right to terminate pursuant to § 648 sentence 1 BGB, we can demand a flat fee of 10% of the agreed remuneration if execution has not yet begun. In the case of an existing statutory right of withdrawal, this applies only if you exercise your right to terminate after the withdrawal period has expired. You retain the right to prove that we incurred no costs or substantially lower costs.

§ 5 Special Provisions for Offered Payment Methods

  1. Payment via Klarna
    In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. Payment is always made to Klarna:


    The use of the payment methods invoice and/or installment purchase and/or direct debit requires a positive creditworthiness check. To this extent, we pass your data to Klarna for the purpose of address and creditworthiness verification as part of the purchase initiation and contract processing. Please understand that we can only offer you those payment methods that are permitted based on the results of the creditworthiness check.

    For more information about Klarna and the Klarna Terms of Use for Germany, please visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

    For more information about Klarna and the Klarna Terms of Use for Austria, please visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/user and https://www.klarna.com/at/.
  2. Payment via "Mollie"
    When selecting a payment method offered via "Mollie," payment processing is handled by the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, Netherlands; "Mollie"). The individual payment methods via "Mollie" are displayed to you under a corresponding button on our website and in the online checkout process. For payment processing, "Mollie" may use other payment services; where special payment conditions apply to these, you will be informed separately. For more information about "Mollie," please visit https://www.mollie.com/de.

§ 6 Right of Retention and Reservation of Title

  1. You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.
  2. The goods remain our property until full payment of the purchase price.
  3. If you are an entrepreneur, the following additionally applies:
    1. We reserve the right to retain ownership of the goods until full settlement of all claims arising from the ongoing business relationship. Before the transfer of ownership of the reserved goods, pledging or transfer of security is not permitted.
    2. You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice total arising from the resale; we accept this assignment. You remain authorized to collect the claim. However, if you fail to meet your payment obligations properly, we reserve the right to collect the claim ourselves.
    3. In the event of combination and mixing of the reserved goods, we acquire joint ownership of the new item in the proportion of the invoice value of the reserved goods to the other processed items at the time of processing.
    4. We undertake to release the security owed to us at your request insofar as the realizable value of our security exceeds the claim to be secured by more than 10%. We have the discretion to select which security to release.

§ 7 Warranty

  1. Statutory defect liability rights apply.
  2. As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the freight forwarder of any complaints as soon as possible. Failure to do so does not affect your statutory warranty rights.
  3. Insofar as a characteristic of the goods deviates from objective requirements, the deviation is only considered agreed if you were informed of it by us before providing your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
  4. Insofar as you are an entrepreneur, the following applies as a deviation from the above warranty provisions:
    1. Only our own specifications and the manufacturer's product description are considered agreed characteristics of the goods, not other advertising, public announcements, and statements by the manufacturer.
    2. In the event of defects, we provide warranty at our discretion through repair or replacement. If defect elimination fails, you may demand a reduction or withdraw from the contract at your discretion. Defect elimination is considered failed after a second unsuccessful attempt unless the nature of the goods or the defect or other circumstances suggests otherwise. In the event of repair, we are not required to bear the increased costs resulting from transporting the goods to a location other than the place of performance, unless the transport corresponds to the intended use of the goods.
    3. The warranty period is one year from delivery of the goods. The period reduction does not apply:
      • To damage attributable to us that is culpably caused by injury to life, body, or health and to other damage that is intentionally or grossly negligently caused;
      • Insofar as we maliciously concealed the defect or assumed a guarantee for the condition of the item;
      • To items that have been used in accordance with their normal use for a building and have caused its defectiveness;
      • To statutory recourse claims that you have against us in connection with defect rights.

§ 8 Choice of Law, Place of Performance, Jurisdiction

  1. German law applies. For consumers, this choice of law applies only insofar as the protection granted by the mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of most favorable law).
  2. The place of performance for all services arising from our business relationships and the place of jurisdiction is our registered office, unless you are not a consumer but a merchant, legal entity under public law, or special public assets. The same applies if you have no general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is unknown at the time the action is brought. The right to appeal to a court at another statutory place of jurisdiction remains unaffected.
  3. The provisions of the UN Sales Convention are expressly not applicable.

II. Customer Information

1. Identity of the Seller

Offgridtec AG
Im Gewerbepark 11
84307 Eggenfelden
Germany
Telephone: +4987219199400
Email: info@offgridtec.com

We are neither willing nor obligated to participate in dispute resolution procedures before consumer arbitration offices.

2. Information on the Conclusion of the Contract

The technical steps to conclude the contract, the conclusion of the contract itself, and correction options are provided in accordance with the "Conclusion of Contract" provisions of our Terms and Conditions (Part I).

3. Contract Language and Contract Text Storage

3.1. The contract language is English.

3.2. The complete contract text is not stored by us. Before submitting your order via the online shopping cart system, the contract data can be printed or electronically saved using your browser's print function. After we receive your order, the order data, the legally required information for distance contracts, and the Terms and Conditions will be sent to you again by email.

3.3. For quote requests outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g., by email, which you can print or electronically save.

4. Codes of Conduct

4.1. We have submitted to the Buyer Seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

5. Essential Characteristics of Goods or Services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and Payment Terms

6.1. The prices listed in the respective offers as well as shipping costs represent total prices. They include all price components, including all applicable taxes.

6.2. Shipping costs are not included in the purchase price. They can be accessed via a corresponding button on our website or in the respective offer, are listed separately during the checkout process, and must be paid by you in addition, unless we have promised free shipping.

6.3. If delivery is made to countries outside the European Union, unforeseen additional costs may arise for which we are not responsible, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees), which you must bear.

6.4. Money transfer costs (bank transfer or exchange rate fees of financial institutions) must be borne by you in cases where delivery is made to an EU member state but payment is initiated outside the European Union.

6.5. The payment methods available to you are displayed under a corresponding button on our website or in the respective offer.

6.6. Except where the individual payment methods specify otherwise, payment claims from the concluded contract are due for immediate payment.

7. Delivery Terms

7.1. Delivery terms, delivery date, and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.

7.2. Insofar as you are a consumer, it is legally provided that the risk of accidental loss and accidental deterioration of the sold goods during shipment passes to you upon delivery of the goods to you, regardless of whether shipment is insured or uninsured. This does not apply if you have independently engaged a transport company not named by us or a person otherwise designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

8. Statutory Defect Liability Rights

Defect liability is governed by the "Warranty" provision in our Terms and Conditions (Part I).

9. Termination

9.1. Information about termination of the contract and termination conditions can be found in the provisions regarding "Installation Services" in our Terms and Conditions (Part I) and in the respective offer.

These Terms and Conditions and Customer Information were prepared by lawyers specializing in IT law at the Händlerbund and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal certainty of the texts and is liable in the event of warnings. For more information, visit: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service

Last updated: Abril 15, 2026

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